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How Dialcove handles the work on a 10–40 seat inbound floor — porting, 10DLC, recording consent, 911 address, numbers, and the features next to the softphone. Honest product facts. No invented traffic stats.
Start here if you are evaluating Dialcove or moving a live inbound number.
Guide·8 min read
What an inbound cloud phone system needs for a 10–40 seat floor — queues, an auto-attendant, a browser softphone, SMS, recording, and per-seat pricing — and how Dialcove covers that work.
Read the guideGuide·6 min read
How to keep the business numbers callers already know. Dialcove files the port after you confirm. FOC date is set when the losing carrier returns it.
Read the guideGuide·6 min read
Turn recording on or off, play a consent announcement before connect, and set retention to 30, 90, 365, or a custom number of days.
Read the guideGuide·7 min read
Brand registration status, campaign use-case, and HELP/STOP keywords on the same floor. Dialcove never marks a brand Approved for you.
Read the guideGuide·6 min read
Store a company and per-user civic address for 911 location. Dialcove stores the address and does not place 911. Live 911 still needs the voice provider.
Read the guideGuide·5 min read
Search local or toll-free inventory by area code, then Hold or Request. Dialcove does not purchase the DID, does not charge a card, and does not mark it live.
Read the guideShort, rankable pages for the floor features. Each one deep-links the signed-in screen when you are ready to try it.
Feature·4 min read
Publish a greeting and a keypad menu that routes to a queue, extension, voicemail, callback, or external number. Drafts stay off the live number until you publish.
Read the guideFeature·4 min read
Answer, hold, mute, and hang up from the Floor dock on a laptop or a phone browser. Add to Home Screen for a full-screen phone. There is no App Store app.
Read the guideFeature·4 min read
Frontline, intake, sales, and claims groups with simultaneous ring or round robin. Skills-first ACD rings the advisor who can take the call.
Read the guideFeature·3 min read
Send a PDF or image to an E.164. Jobs stay Submitted until fax is connected. Delivered is set only from a provider callback.
Read the guideFeature·3 min read
Company channels and direct messages next to the softphone. Presence is Floor status. This is in-app messaging — not a separate desktop chat app.
Read the guideFeature·3 min read
Create a named meeting and copy a same-origin join link. Local camera preview and Waiting for others. No media server yet — Dialcove does not invent remotes or place phone calls.
Read the guideFeature·3 min read
Weekly shifts in local time, America/Chicago by default. Floor and wallboard show Scheduled / In / Out / Late. Not forecasting or auto-shift bidding.
Read the guideFeature·3 min read
Open the caller record as the phone rings. Dialcove opens the URL you set and never creates a CRM record. Salesforce or HubSpot OAuth is later.
Read the guideFeature·4 min read
Wiring status for Trust Hub / CNAM, SSO, SIP, and Stripe. Cards show Connected or Not connected from env. Drafts stay local. Nothing is invented live.
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