Features

A cloud phone system for inbound work

Dialcove covers the floor: the greeting callers hear, the queue that rings, the browser phone advisors use, and the recordings supervisors play back. Sign in to try the Harbor Care demo.

• Auto-attendant

  Publish a greeting and a keypad menu that routes to a queue, an extension, voicemail, a callback, or an external number. Drafts stay off the live number until you publish.

• Queues and skills

  Frontline, intake, sales, and claims groups with simultaneous ring or round robin. Skills-first ACD rings the advisor who can actually take the call.

• Browser softphone

  Answer, hold, transfer, conference, and click-to-dial from the floor dock. No extra desktop phone client. Live Twilio when keys are present; a full demo simulator when they are not.

• Call log and recordings

  Every inbound and outbound lands in the call log with disposition, talk time, and a caller file. Supervisors play recordings and read transcripts for coaching.

• SMS and inbox

  Keep the text thread next to the call. The inbox gathers SMS, web chat, and email so the same advisor can follow up without leaving Dialcove.

• Hours and greeting

  Set open hours per company. After hours, play a recorded greeting and take voicemail — or forward to an external number when closed, or always.

• Wallboard and reports

  Live presence, queue depth, and SLA on a wallboard. Reports cover volume, answer rate, talk time, numbers, and survey scores, with CSV export.

• Separate companies

  Each company signs in to its own floor — users, queues, numbers, and recordings stay isolated. A platform admin can switch tenants without mixing traffic.