Learn / Guides·Guide·6 min read
Port your business number to Dialcove
How to keep the business numbers callers already know. This is a worksheet only and does not file a port. FOC date is set when the losing carrier returns it.
Callers already know your main line. A cloud phone move should not force a new number on them. Keep your numbers — port the DIDs you already have.
After you sign in, an admin opens Porting. Help phrases “port a number”, “keep my number”, “number porting”, “porting status”, “port number”, “porting”, and “transfer my number” open that page. This guide is the public version of the same facts. Dialcove never auto-completes a port and does not invent a live carrier completion.
What you enter
On Porting (admin):
- Current carrier — the company that has the numbers today.
- Numbers — E.164, one per line.
- Losing-carrier account number and PIN — stored on this company only.
Save draft keeps the worksheet. Save as submitted stores status as Submitted. Dialcove does not file a port.
What Dialcove does — and does not do
This is a worksheet only and does not file a port. FOC date is set when the losing carrier returns it.
Status is draft / submitted / FOC set / completed / rejected. An admin sets it. Dialcove never auto-completes a port and does not call a carrier API from this page.
That is the same copy as the Keep your numbers band on Home and Features.
If you need a new number instead
Porting is for lines you already own. To search a new local or toll-free DID, use Get a local or toll-free number and Numbers. Hold or Request stores the pick — Dialcove does not purchase it or mark it live.
After the port
Assign the line to a queue on Numbers. Publish the attendant on IVR so Press 1 still reaches Frontline. This line can't call 911. Hang up and dial 911 from a cell or landline.
Agents do not see Porting. Ask an admin (Ava on the Veterans Promise demo) to start the worksheet.
Read the inbound overview: Inbound cloud phone system for call-center teams.