30-day free trial. Then month-to-month. No annual contract.

Ask Dialcove

Ask Dialcove — search this site

Type a product question or a page name. Ask Dialcove answers from Dialcove's own copy or opens that page — Home, Features, Pricing, Help, and Blog or Learn guides when those posts are on this site. After sign-in, Reports Ask uses structured dial-tone answers — not a live language model — for live Call, SMS, and Voicemail totals — try compare today to yesterday, inbound vs outbound last week, how many voicemails last week, longest or shortest call last week, transfers last week, how many answered today, missed calls this week, talk time by agent last week, busiest hour, busiest hour today, how many unqueued calls last week, SMS today, compare this week, compare answer rate this week vs last week, how many outbound calls last week, inbound calls today, by DID last week, and who talked the most last week. Honesty phrases after sign-in: does Reports Ask use a language model, is fax delivered, is 10DLC live, was the survey sent, does AI assist use a language model, wallboard, live wallboard, supervisor dashboard, service level board, how often does the wallboard refresh, is inbox synced, change password, my profile, account settings, sign out, forgot password. It does not draft emails, write outreach, place calls, send texts, change billing, file a port, or buy a number. Try: ask, search the site, what is Dialcove, pricing, plans, how much does it cost, how much does Dialcove cost, trial, free trial, 30 day trial, month to month, cancel anytime, no contract, annual contract, port my number, send a fax.

Learn / Guides

Guides for the inbound floor

Port a number, register 10DLC, turn on recording consent, or get a local line — written against the Dialcove you can sign in to. No invented traffic stats.

Installable phone app

A browser softphone that works on phones.

Open Dialcove in Safari or Chrome on a phone and use the same Floor dock as a laptop: Answer, Hold, Mute, and Hang up. Add the site to the Home Screen for an installable phone app that opens without browser chrome. Dialcove has not shipped a separate native iOS or Android app.

• Large tap targets on a phone Floor

  Answer, Hang up, Hold, and Mute are sized for a thumb at about 375px. The in-call bar stays pinned while you talk — it does not scroll away behind the transcript.

• Same dock on a phone browser

  Sign in, stay on the Floor, and take the call from the bottom dock. Presence (Available, On a call, Wrap-up) stays labeled on a small screen. The dial pad keys are large enough to hit.

• Add to Home Screen — not a store app

  Safari: Share → Add to Home Screen. Chrome: menu → Add to Home Screen or Install app. The icon opens Dialcove full-screen (standalone PWA) on the Floor when you are signed in. Help phrases install app, PWA, mobile app, and native app mean this — not an App Store or Play Store listing. We have not shipped those store apps.

Call recording

Consent before connect. Retention you control.

Dialcove can record calls when you turn Record calls on — and stay quiet when you do not. Play a consent announcement before the caller reaches an advisor when both recording and the announcement are on. Hours & greeting stores the retention period you set. This host does not automatically delete older files.

• Optional recording with a consent announcement

  Require a spoken line (Say) or a recorded prompt (Play) before Dialcove connects — only when Record calls is also on. Callers hear the announcement first. Recording stays off unless you turn it on. The line is not a compliance certification.

• Retention period you set

  Choose 30, 90, 365, or a custom number of days. Hours & greeting stores the policy. Recordings, Reports, and the Floor dock show that preference. This host does not automatically delete older files.

• Policy badges on Floor and Reports

  When both recording and the consent announcement are on, the Floor softphone and Reports show Recording · consent on — a policy indicator, not a compliance certification. Off or missing policy never claims stored, consented, or compliant.

Business SMS

10DLC status, campaign use-case, and HELP/STOP on the same floor.

Text follow-up stays next to the call — and the company can show a real registration status, store the campaign worksheet, and answer opt-out keywords without inventing an approved brand.

• Brand registration status you set

  Draft, pending, approved, or rejected — stored on the company. New companies start as draft. Dialcove never marks Approved unless an admin does. Rejected blocks outbound texts; draft still sends and warns.

• Campaign use-case worksheet

  Vertical, sample messages, and opt-in language live on Messaging. Copy them into Twilio Console when the brand is ready. Dialcove does not collect an EIN or file A2P for you.

• HELP and STOP keywords

  Inbound STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT unsubscribe that number and send a standard reply. HELP and INFO send help copy. START, UNSTOP, and YES resubscribe. Optional STOP/HELP footer on outbound texts. After sign-in, Help opens Messaging for “10DLC”, “SMS registration”, “text compliance”, or “opt out”.

Number marketplace

Get a number in your area code

Search local or toll-free inventory by area code. Hold or request a line — Dialcove does not purchase it or mark it live until the number is on your account. After sign-in, Help phrases “buy a number”, “buy number”, “get a number”, “area code”, “toll free”, “number marketplace”, “search DID”, and “local numbers” open Numbers. To keep a number you already have, use Porting.

Number porting

Keep your numbers

Bring the lines you already have. This is a worksheet only and does not file a port. An admin can mark it submitted after you confirm. FOC date is set when the losing carrier returns it. After sign-in, admins open Porting — Help phrases “port a number”, “keep my number”, “number porting”, “porting status”, “port number”, “porting”, and “transfer my number” open that page. Dialcove never auto-completes a port and does not invent a live carrier completion.

CTI

Open the caller record as the phone rings

Set a destination URL with {phone}, {callId}, and {direction}. When an inbound call rings or is answered, the Floor offers Open record — Dialcove opens the URL you set and never creates a CRM record. Paste-to-dial pastes an E.164 into the existing softphone outbound. This is URL-template screen-pop and paste-to-dial only — not a live Salesforce or HubSpot CTI unlock. Connecting Salesforce or HubSpot with OAuth is later. After sign-in, Help phrases “CTI”, “click to dial”, “paste to dial”, “URL template CTI”, “Salesforce click to dial”, “HubSpot dial”, “screen pop”, and “CRM” open that settings screen.

Workforce

Schedules and adherence on the same floor

Admins save weekly shifts in Dialcove — day plus start and end in local time, America/Chicago by default. The Floor and wallboard compare those times to the last presence poll: Scheduled, In, Out, or Late. After sign-in, Help opens /schedules (there is no /wfm page) for “agent schedule”, “shift”, “workforce”, “time off”, or “adherence”. Dialcove does not take time-off requests or PTO.

• Weekly shifts you set

  Per-person days and start/end times, stored on this company. Timezone defaults to America/Chicago. No third-party WFM login.

• Live adherence vs now

  If the clock is inside a saved shift and the seat is Available or On a call, they show In. Inside a shift and Offline shows Late. Dialcove does not invent punch history.

• Not a full WFM suite

  This is in-app schedules plus live adherence. Dialcove does not forecast volume and does not auto-bid shifts.

Team chat

Team chat on the same floor

Company channels and direct messages sit next to the softphone. Presence is the same Floor status. This is in-app team messaging — not a separate desktop chat app, and not the customer Inbox. After sign-in, Help opens Team chat for “team chat”, “internal chat”, or “message the team”.

Video meetings

Video meetings in the browser

Create a named meeting and copy a same-origin join link. The room asks for camera and microphone, then shows your local preview and Waiting for others. Dialcove has not wired a media server, so it does not invent remote participants. This is a browser meeting room, not a native app, and it does not place phone calls. After sign-in, Help opens Video meetings for “video”, “meeting”, and “video call”.

Fax

Send and receive faxes on the same floor

Send a PDF or TIFF to an E.164 from the same product as the softphone. Jobs stay queued on this company. Live send starts when a fax provider is connected. Recommended: Telnyx Programmable Fax. Dialcove never marks delivered unless a provider callback says so — POST /api/fax/telnyx. The inbound inbox stays empty until a webhook stores one. After sign-in, Help opens Fax for “fax”, “send a fax”, “fax inbox”, “Telnyx fax”, and “receive fax”.

Connections

Bring your own identity, phones, and billing when you are ready

When you are ready, wire Trust Hub / CNAM, SSO, SIP devices, and live Stripe from Connections. Status is Connected or Not connected from env on this host. Drafts stay local. Dialcove does not file Trust Hub, invent CNAM, claim verified CNAM, show branded caller ID, attest SHAKEN, turn on SSO, register a SIP phone, or charge a card. After sign-in, Help opens Connections for “Trust Hub”, “CNAM”, “caller ID name”, “branded caller ID”, “SHAKEN”, “SSO”, “single sign-on”, “SSO login”, “SIP”, “SIP trunk”, “SIP registration”, “desk phone SIP”, “connect Stripe”, and “unblock”. SSO and SIP are Cody-gated, wiring-only, and not live. Email and password sign-in stays on /login.

Billing

30-day free trial. Then month-to-month. No annual contract.

Starter is $29, Growth is $49, and Enterprise is $79 per seat. After sign-in, admins choose a plan and a seat count on Billing. Estimated monthly is seats times the list rate. Invoice history and the payment method live on the same page. Stripe Checkout runs when STRIPE_SECRET_KEY is connected; until then, confirming a plan change stores the preference and does not charge. Enterprise may offer a custom contract as an option — default is still month-to-month.

• 30-day free trial

  Every plan starts with 30 days free. Then month-to-month. No annual contract. Billing shows the trial start and the day it ends.

• Three plans, billed per seat

  Starter is $29 per seat. Growth is $49. Enterprise is $79. Month-to-month — cancel anytime. No annual contract. Step the seat count on Billing and the estimate updates before you confirm a plan change.

• Stripe when you connect it

  With STRIPE_SECRET_KEY, a confirmed plan change starts a Checkout session and Customer Portal uses a real Stripe response. Without the key, Dialcove shows Connect Stripe to enable checkout and never pretends a card was charged. A trial window may exist without charging.