Learn / Guides·Feature·3 min read
Schedules and live adherence
Weekly shifts in local time, America/Chicago by default. Floor and wallboard show Scheduled / In / Out / Late. Not forecasting or auto-shift bidding.
A supervisor should see who is supposed to be on the floor right now. Dialcove stores weekly shifts — day plus start and end in local time, timezone America/Chicago by default.
The Floor and wallboard compare those times to the last presence poll: inside a saved shift and Available or On a call is In; inside a shift and Offline is Late.
This is in-app schedules plus live adherence. Dialcove does not forecast volume, does not auto-bid shifts, does not keep historical punch clocks, and does not take time-off requests or PTO.
Admins open Schedules. There is no /wfm page. Help phrases “agent schedule”, “shift”, “workforce”, “time off”, and “adherence” open that page. Agents do not edit shifts.
See Queues and skills-based routing and Features.