Learn / Guides·Guide·5 min read
Ask live call reports in plain English
Reports Ask reads live Call, SMS, and Voicemail rows — structured dial-tone answers, not a live language model. New phrases include longest call yesterday and Frontline answer rate today.
Signed-in admins and supervisors open Reports and type a plain-English question. Dialcove answers from this company’s Call, SMS, and Voicemail rows. Reports Ask uses structured dial-tone answers, not a live language model. If SMS cannot be read, the answer says SMS: unavailable and never names a database host.
Public Ask phrases such as longest call yesterday, average handle time this week, calls by queue last 7 days, Frontline answer rate today, voicemails today, outbound talk time yesterday, inbound only today, and who had the most talk time last 7 days sign you in to Reports with that question in ?q=. After sign-in, Help and the floor chatbot open the same screen.
Phrases that open Reports
Ask these on Ask Dialcove, in signed-in Help, or on Reports:
- Longest call yesterday
- Average handle time this week
- Calls by queue last 7 days
- Frontline answer rate today
- Voicemails today
- Outbound talk time yesterday
- Inbound only today
- Who had the most talk time last 7 days
- Compare this week vs last week
- How many voicemails last week
Sunday last week is Monday–Sunday including today. This week on a handle-time ask is the last 7 days. Times are America/Chicago.
What this guide does not claim
Dialcove does not invent call volume. Agents cannot open org-wide reports. There is no separate analytics page — reports and analytics open Reports. See Features.