Learn / Guides·Guide·4 min read
After-hours voicemail and closed-hours mailbox
Closed hours play the Hours greeting, RecordVerb leaves a message, and it lands on /voicemail with America/Chicago times. Always-forward only runs when an E.164 is saved.
When the floor is closed, callers should hear a greeting and leave a message — not a pretend live answer. Dialcove’s after-hours default is the voicemail mailbox.
Closed-hours path
- An admin opens Hours & greeting (also hours and greeting in Help).
- Closed hours Play the Hours greeting — saved recording first, typed after-hours message second.
- RecordVerb leaves a Frontline mailbox message. Empty or zero-duration recordings are not stored.
- The recording status callback writes the row so it appears on Voicemail with America/Chicago times.
Help phrases after hours, closed hours, and hours and greeting open Hours & greeting. Leave a voicemail, voicemail inbox, after hours voicemail, and closed-hours mailbox open the inbox.
Always-forward stays honest
Forward to external number is Off, When closed, or Always. Always-forward only runs when you save an E.164. Off or blank keeps the mailbox. Dialcove does not invent an ElevenLabs DID and does not mark a live AI answer.
Inbox
After sign-in, Voicemail lists stored messages. Play marks heard. Mark heard / Mark unread work without playing. Filter All, Unread, or After hours. If this company has no Hours schedule, after-hours cannot be classified. See Features.