Learn / Guides·Feature·3 min read
Team chat on the same floor
Company channels and direct messages next to the softphone. Presence is Floor status. This is in-app messaging — not a separate desktop chat app.
Advisors need to ping the floor without leaving the phone. Team chat is company channels (Floor, General) and DMs between two seats. Presence dots are the same Available / On a call / Wrap-up status.
This is in-app team messaging on Dialcove, not a separate desktop chat app. Customer SMS, web chat, and email stay on Inbox.
Every seat can open Team chat. The Floor dock shows an unread badge and does not place a call. Help phrases “team chat”, “internal chat”, and “message the team” open that page.
See Features and Inbound cloud phone system for call-center teams.